1. How often should I book a general clean?

Weekly, fortnightly or monthly suits most homes. Busy households and pets usually benefit from more frequent visits.

2. What does a general clean include?

Dusting, vacuuming, mopping, kitchen and bathroom surfaces, and tidying of living areas.

3. Do I need to be home?

No. Provide access details and we'll lock up securely when finished.

4. Do you bring your own equipment and products?

Yes, our team arrives with professional equipment and eco-friendly products.

5. Can I request specific tasks?

Yes. Tell us your priorities when booking and we'll tailor the clean.

6. Are your cleaners trained and insured?

Yes. Our team has over 20 years of experience and is professionally trained, fully insured and police checked.

7. Is it safe for pets and children?

Yes, we use products suitable for family homes with pets.

8. How do I book?

Use our Book Now page, call 1300 351 456 or email admin@sdmi.com.au. We're available seven days a week, 8 AM to 8 PM.

9. What if I'm not happy with the clean?

We offer a 100% satisfaction guarantee. Let us know promptly and we'll put it right.

10. Do you service my area?

We serve Sydney and surrounding suburbs, including Manly, Parramatta, Mosman, Castle Hill and more. Contact us to confirm your suburb.

11. What is a deep clean?

A detailed top-to-bottom clean covering built-up grime a regular clean skips.

12. How is it different from a general clean?

It adds detailed work such as skirting boards, light fittings, vents and behind-appliance areas.

13. How long does it take?

It depends on property size and condition. We'll give an estimate when you book.

14. How often do I need one?

Many homes benefit from a deep clean once or twice a year.

15. Do you clean inside appliances?

Ovens, fridges and microwaves can be included. Let us know when booking.

16. Do you clean walls and skirting boards?

Yes, marks and dust are removed from walls, skirting boards and door frames.

17. Is it worth doing before moving in?

Yes, it gives you a fresh, healthy start in a new home.

18. Do you clean after renovations?

Yes. We remove dust and residue left by building work.

19. Do I need to prepare?

Clear surfaces and put away valuables and fragile items where possible.

20. Can I combine it with carpet cleaning?

Yes, bundling services is a convenient way to finish the whole property.

21. Can you remove soap scum and limescale?

Yes, with targeted products that restore glass, tiles and fixtures.

22. Do you clean shower screens?

Yes, including glass, tracks and seals.

23. Can you clean grout?

We clean grout lines. Heavily stained or damaged grout may need further treatment.

24. Do you clean toilets and drains?

Yes, toilets, basins and visible drains are cleaned and sanitised.

25. Do you remove mould?

We clean surface mould. Persistent mould can point to ventilation or moisture issues.

26. Are the products safe for families and pets?

We use eco-friendly products suitable for family homes.

27. Do you clean mirrors and taps?

Yes, mirrors, taps and chrome are polished streak-free.

28. Do you clean exhaust fans and vents?

Yes, on request, as part of a deep or detailed clean.

29. How long does a bathroom clean take?

It depends on size and condition. We'll confirm when you book.

30. Can you clean just the bathrooms?

Yes, single-area cleans are available.

31. Do you clean inside ovens?

Yes, racks, trays, glass and cavity are degreased.

32. Can you clean rangehoods and filters?

Yes, grease is removed from hoods, filters and surrounds.

33. Do you clean splashbacks and benchtops?

Yes, surfaces are degreased and sanitised.

34. Do you clean inside fridges?

Yes, if emptied beforehand. Just ask when booking.

35. Do you clean inside cupboards?

Yes, on request, inside and out.

36. Can you clean the dishwasher?

Yes, filters, seals and the exterior can be cleaned.

37. What about stovetops and burners?

We degrease cooktops, burners and trims.

38. How do you handle baked-on grease?

We use soak-and-scrub methods suited to each surface.

39. Do you clean sinks and taps?

Yes, sinks and taps are descaled and polished.

40. Is a kitchen clean important before moving out?

Yes, kitchens are a key focus at end-of-lease inspections.

41. What is steam cleaning?

Hot-water extraction that lifts deep dirt, allergens and odours from carpet fibres.

42. How long does carpet take to dry?

Usually a few hours, depending on ventilation and carpet type.

43. Can you remove stains?

We pre-treat stains. Results depend on the stain's age and type.

44. Do I need to move furniture?

Move small items. Ask us about larger furniture.

45. How often should carpets be cleaned?

Every 6 to 12 months suits most homes.

46. Is it safe for pets and kids?

Yes, once dry. We use suitable, eco-friendly products.

47. Can you remove pet odours?

We can treat odours. Severe cases may need extra treatment.

48. Do you clean rugs and upholstery?

Ask us about rugs and upholstery when booking.

49. Will cleaning damage my carpet?

We match method and products to your carpet type.

50. Should I vacuum first?

A light vacuum helps, and we prepare the carpet before cleaning.

51. Do you clean inside and outside?

Yes, both sides, plus sills and tracks on request.

52. Can you reach high windows?

Our team uses safe equipment for upper levels. Ask about access.

53. How often should windows be cleaned?

Every three to six months, more often near the coast.

54. Do you clean screens and tracks?

Yes, fly screens and tracks can be included.

55. What about hard water marks?

We treat marks where possible. Severe etching may not fully clear.

56. What happens on rainy days?

We may reschedule exterior window work in poor weather.

57. Do you clean skylights?

Yes, where safely accessible.

58. Do I need to be home?

Not for exterior work. Interior access is needed for inside windows.

59. Do you clean glass doors and balustrades?

Yes, sliding doors and glass balustrades can be included.

60. Will windows be streak-free?

We use professional tools and methods for a clear finish.

61. What surfaces can be pressure washed?

Driveways, paths, patios, decks, fences and walls.

62. Will it damage my paving?

No. We adjust pressure and technique to suit each surface.

63. Do you remove moss and mould?

Yes, and we can suggest ways to slow regrowth.

64. How often should I pressure wash?

Once a year suits most properties.

65. Can you clean timber decks?

Yes, using settings that protect the timber.

66. Do you need access to water?

Yes, an outdoor tap is usually required.

67. Do you seal surfaces afterwards?

Ask us about sealing options after cleaning.

68. Will oil stains come out?

We treat oil stains. Results depend on how long they've set.

69. Is it safe for gardens?

We take care to protect plants and surrounding areas.

70. Do you clean roofs?

Please ask. Roof work depends on access and safety.

71. What does an end-of-lease clean include?

Kitchen, bathrooms, floors, windows and living areas, with carpets as an option.

72. Do you offer a bond-back guarantee?

Yes, our end-of-lease cleaning comes with a 100% bond back guarantee. Ask us for the terms when you book.

73. When should I book?

As early as possible, ideally before your final inspection.

74. Is carpet steam cleaning included?

It can be added, and many agents require it.

75. Do you clean ovens and rangehoods?

Yes, these are a key focus of the clean.

76. Do you clean windows and tracks?

Yes, included on request.

77. Do you follow agent checklists?

Share your checklist and we'll work through it.

78. Do I need to be there?

No, but you can attend to let us in.

79. What if the agent finds issues?

Contact us promptly and we'll review any items raised.

80. How quickly can you do it?

Often within a day. Confirm availability when booking.

81. What is support-care cleaning?

Respectful, flexible cleaning for people who need extra help at home.

82. Can you clean after illness?

We offer specialist cleans. Call to discuss your situation.

83. Do you handle heavy build-up or hoarding?

Yes, with a discreet, non-judgemental approach. Call to discuss.

84. Are your staff sensitive to personal situations?

Our team is professional, friendly and respectful in every home.

85. Can family or carers book for someone?

Yes, on someone's behalf.

86. Do you offer regular visits?

Yes, regular schedules can be arranged.

87. Do you work with aged care or NDIS clients?

Ask us about funding and support arrangements.

88. How do you handle privacy?

We treat every home and its contents with respect and discretion.

89. What outdoor services do you offer?

Tidy-ups, leaf and debris removal, furniture cleaning and general upkeep.

90. Can you do one-off tidy-ups?

Yes, one-off and regular visits are available.

91. Do you remove green waste?

Removal can be arranged. Confirm when booking.

92. Do you clean outdoor furniture?

Yes, including tables, chairs and cushions where suitable.

93. Do you clean gutters?

Ask us about gutter cleaning and access requirements.

94. Can you prepare outdoors for a sale?

Yes, a tidy outdoor area boosts street appeal.

95. Do you do weeding?

Basic weeding can be included in a tidy-up.

96. Do you clean BBQs?

Yes, BBQs can be degreased and cleaned.

97. Do you offer maintenance plans?

Yes, ask about a schedule that suits your property.

98. Do you do repairs?

We handle general maintenance. Ask about specific jobs.

99. Do you work with agencies?

Yes, we support property managers with reliable scheduling and consistent standards.

100. Can you turn properties around quickly?

We prioritise tight changeover windows where possible.

101. Do you provide photo reports?

Ask about completion reports for your records.

102. Can you service multiple properties?

Yes, we can schedule several properties.

103. How do you handle keys and access?

We follow your key and access procedures securely.

104. Do you clean before open homes?

Yes, presentation cleans before inspections.

105. Can I get account invoicing?

Contact us to arrange invoicing options.

106. Do you handle urgent jobs?

Call 1300 351 456 and we'll do our best to help.

107. Will you report maintenance issues?

We can flag issues spotted during a clean.

108. How do I set up an account?

Email admin@sdmi.com.au or use Book Now.

109. What commercial spaces do you clean?

Offices, shops and other commercial spaces across Sydney.

110. Do you offer commercial contracts?

Yes, we offer custom commercial contracts to suit your business.

111. Can cleaning be done outside business hours?

We can work around your schedule. Tell us when you need us.

112. How often should an office be cleaned?

Daily, weekly or fortnightly, depending on foot traffic and your needs.

113. What does an office clean include?

Desks, floors, kitchens, bathrooms, bins and common areas, tailored to your site.

114. Do you use eco-friendly products?

Yes, we use eco-friendly equipment and safe practices.

115. Are your staff insured and police checked?

Yes, our team is fully insured and police checked.

116. Is support available out of hours?

We offer 24/7 support for commercial clients. Call 1300 351 456.

117. Can you add carpet and window cleaning?

Yes, steam cleaning and window cleaning can be added to your contract.

118. How do I get a quote?

Call 1300 351 456 or use our Book Now page for a free quote.

119. What is building and strata maintenance?

Ongoing care of common areas and building facilities so a property stays safe and presentable.

120. Do you work with strata managers?

Yes, we support strata managers, committees and owners corporations.

121. What areas can you maintain?

Common areas, entrances, car parks, gardens and exteriors, depending on the building.

122. Do you offer regular schedules?

Yes, regular maintenance plans can be set up.

123. Can you handle exterior cleaning?

Yes, including pressure cleaning of paths, driveways and walls.

124. Do you clean building windows?

Yes, windows and glass can be included.

125. Can you respond to urgent issues?

Call 1300 351 456 and we'll do our best to help quickly.

126. Do you provide completion reports?

Ask us about completion reports for your records.

127. Are you insured?

Yes, we're fully insured and police checked.

128. How do I request a proposal?

Contact us for a free quote, tailored to your building.